We take regulatory disclosure seriously, clients deserve to know who they're talking to, who pays us, and what to do if something goes wrong.
Last updated: 2026-05-13.
Crystallux Group Inc. is an Ontario corporation that holds the life insurance agent licence under which we operate. Crystallux Financial Services is the financial-services division of Crystallux Group Inc.; it is the brand under which we offer life and accident & sickness insurance. We do not offer any other financial products.
Crystallux Group Inc. does not hold direct appointments with insurance companies. The products we place today are placed through a managing general agency (MGA) partner, which holds the insurer contracts and gives us access to plans from several Canadian insurers. Before you apply, your advisor will tell you which insurer a recommended plan comes from and that it is placed through our MGA partner.
Crystallux Group Inc. is not owned by, employed by, or financially controlled by any insurance company.
We earn commission when policies are placed. It is paid by the insurer and passed to us through our MGA partner. Commission structures vary by product, insurer, and policy size. Typical ranges in the Canadian market:
We disclose the specific commission for each product we recommend on the recommendation summary before you apply. If commission rates vary materially across products in your recommendation, we identify that variance explicitly so you can factor it into your decision.
No fees to clients. Our advice, comparison, application support, and ongoing service are provided at no charge to you. Our compensation is paid by the insurer, through our MGA partner.
Every product recommendation is preceded by a documented suitability assessment in line with FSRA expectations. The assessment considers your: income, dependants, existing coverage, financial obligations, time horizon, risk tolerance, and stated objectives. The assessment is retained as part of your file for 10 years.
Crystallux Financial Services maintains E&O insurance with a minimum coverage of CAD $2,000,000 per occurrence covering claims of professional negligence. Carrier and policy number available on request.
We follow the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) where it applies to our business, including identity verification and any reporting the law requires.
We comply with PIPEDA, Quebec Law 25, Alberta PIPA, and BC PIPA. See our Privacy Policy for full detail on what we collect, why, who we share with, and your rights.
The following are circumstances that could create or appear to create a conflict of interest in our recommendations. We disclose each at the point of recommendation:
We aim for zero complaints. When they happen, we resolve them quickly and transparently.
Crystallux is committed to providing accessible service per the Accessibility for Ontarians with Disabilities Act and equivalent provincial standards. Alternative formats (large print, plain language summary, screen-reader compatible) are available on request. Email clients@crystallux.org.
We comply with Canada's Anti-Spam Legislation. We send commercial electronic messages only with your express consent (or implied consent under CASL exceptions). Every email includes an unsubscribe link. We do not purchase email lists.
Material changes to this disclosure are notified to active clients by email and posted on this page with a new "Last updated" date.
For any question about this disclosure, our licensing, or our compensation, contact compliance@crystallux.org.